Refund Policy

Refund Policy

If you are not 100% satisfied with the items you received, we can easily arrange an exchange or a refund for you within 30 calendar days of receipt( For wedding dresses and special occasion dresses within 7calendar days). Please keep the item(s) you want to return or exchange in its new condition. Most returns can be processed within 2-7 business days after we receive your package.
Please consult the customer service by opening a dispute (You need to login in before opening a dispute)
Indicating the order number, item(s) you want to return and the reason. Our customer service will provide some instructions about returns and exchanges of the item(s) within 24(workdays)/48(weekends) hours.
See below for additional information regarding our returns and exchanges policy.


Items being shipped situation (Please refer to the return policy for details.):
To be eligible for a return and refund, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. Youā€™ll also need the receipt or proof of purchase.

Once your return is received and inspected, to start a return, you can contact us at email we will handle your case inĀ 2 working days.we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, withinĀ 1-3 working days.


Items not being shipped situation:
If you want to return the product purchased from our Company and refund your money, you haveĀ 24 hoursĀ from the moment you have finished the order, to inform us about it. After we will receive your email we will send you a confirmation (if your request has been approved or not) and we will inform you about the refunding process. And if your request has been approved, the refund will be returned to your credit card or original method of payment withinĀ 1-3Ā working days.

If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.

You can always contact us for any refund question at service@acemysale.com.